Privacy Policy

Last updated: October 29, 2025

1. Introduction

Welcome to KorField Pro ("we," "our," or "us"), operated by Kor Software Solutions LLC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management application and services.

By using KorField Pro, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for an account (name, email address, password)
  • Provide your phone number for authentication and SMS notifications
  • Use social authentication (Google, Facebook, Apple)
  • Create and manage client records
  • Schedule jobs and appointments
  • Generate invoices and process payments
  • Upload documents and photos
  • Communicate with us for support

2.2 Information Automatically Collected

When you use our application, we automatically collect:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (features used, pages viewed, time spent in the app)
  • Location data (when you use map and routing features)
  • Log data (IP address, browser type, access times)

2.3 Third-Party Authentication

When you authenticate using Google, Facebook, or Apple, we receive basic profile information from these services (name, email, profile picture) according to your privacy settings with those providers.

3. SMS and Phone Number Usage

3.1 Phone Number Collection and Consent

When you provide your phone number, you are giving us your express written consent to send you SMS text messages. By providing your phone number and using our Service, you agree to receive text messages for:

  • Transactional Messages: Authentication codes, account verification, password resets, and critical security alerts
  • Service Notifications: Job reminders, appointment notifications, and service updates related to your account
  • Account Information: Payment confirmations, subscription updates, and important account changes
  • Optional Marketing: Promotional offers and product updates (only with separate opt-in consent)

3.2 Consent Requirements

Your consent to receive SMS messages is:

  • Freely given: You are not required to consent to receive promotional messages as a condition of using the Service
  • Specific: We identify the types of messages you will receive
  • Informed: You understand what you're consenting to
  • Unambiguous: Your consent is clear through your affirmative action of providing your phone number

Important: Your phone number opt-in data and SMS consent status will not be shared with or sold to nonaffiliated third parties for their marketing purposes without your separate consent.

3.3 Message Frequency and Charges

Message frequency varies based on your account activity and settings. You may receive multiple messages per day during active use. Message and data rates may apply according to your mobile carrier's plan. We are not responsible for carrier charges.

3.4 Opt-Out and Consent Withdrawal

You may withdraw your consent and opt out of SMS notifications at any time by:

  • Texting "STOP" to any SMS message from us
  • Adjusting notification settings in your account preferences
  • Contacting our support team at privacy@korfieldpro.com

Note: Even if you opt out of non-essential notifications, you may still receive critical transactional messages such as authentication codes and security alerts that are necessary for account functionality and security.

3.5 SMS Delivery and Reliability

SMS delivery is provided through third-party carriers and service providers. We cannot guarantee message delivery timing or success. Carriers are not liable for delayed or undelivered messages.

3.6 Consent Record Retention

We maintain records of your SMS consent for at least four (4) years from the date of consent or withdrawal, as required by applicable regulations including GDPR and TCPA.

4. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Create and manage your account
  • Process transactions and send payment confirmations
  • Send push notifications and SMS messages for appointments and updates
  • Provide customer support and respond to your inquiries
  • Analyze usage patterns to enhance user experience
  • Detect and prevent fraud and security issues
  • Comply with legal obligations
  • Send marketing communications (with your consent)

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

We work with third-party service providers who help us operate our business:

  • Cloud hosting providers (for data storage)
  • Payment processors (Stripe) for invoice payments
  • SMS providers (for text message notifications)
  • Analytics services (for improving our app)
  • Authentication providers (Google, Facebook, Apple)

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Limited access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

8. Your Privacy Rights

8.1 General Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request a copy of your data in a structured, commonly used format
  • Opt-Out: Opt out of marketing communications and non-essential SMS notifications
  • Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
  • Object to Processing: Object to certain processing of your personal information
  • Restrict Processing: Request that we limit how we use your personal information

8.2 GDPR Rights (European Economic Area Residents)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to be Informed: Clear information about how we collect and use your data (provided in this Privacy Policy)
  • Right of Access: Obtain confirmation of whether we process your personal data and access to that data
  • Right to Rectification: Correct inaccurate or incomplete personal data
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: Limit how we use your data in certain situations
  • Right to Data Portability: Receive your data in a machine-readable format and transfer it to another service
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

Legal Basis for Processing: We process your personal data based on:

  • Your consent (e.g., SMS notifications, marketing communications)
  • Performance of a contract (e.g., providing the Service you subscribed to)
  • Compliance with legal obligations (e.g., tax records, legal requirements)
  • Legitimate interests (e.g., fraud prevention, service improvement)

8.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Request information about the personal information we collect, use, disclose, and sell about you
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions
  • Right to Opt-Out of Sale: We do not sell your personal information. If this changes, you will have the right to opt out
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit Use of Sensitive Personal Information: Request limits on use of sensitive information

Categories of Personal Information Collected: We collect identifiers (name, email, phone), commercial information (purchase history), internet activity (usage data), and geolocation data as described in Section 2.

Business Purpose for Collection: We use personal information to provide services, process transactions, communicate with you, and improve our platform.

Third-Party Sharing: We share personal information with service providers, payment processors, and analytics providers as described in Section 5.

8.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: privacy@korfieldpro.com
  • In-app settings: Account Settings > Privacy & Data

We will respond to your request within 30 days (or as required by applicable law). We may ask you to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.

No Fees: We will not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Kor Software Solutions LLC

KorField Pro

Email: privacy@korfieldpro.com

Website: korfieldpro.com